Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items are donations.
To complete your return, we require a receipt or proof of purchase. This can be an e-mail or bank statement in your name. The cost for returning your purchase is for the buyer, we will not refund this. Only partial refunds are granted if the product has obvious signs of usage.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at heleen.westerman@yahoo.com.
Returning products
We only replace items if they are defective or damaged.
Shipping returns
To return your product, you should mail your product to: Van Cuylenburchstraat 37, 8012 EP Zwolle
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at heleen.westerman@yahoo.com for questions related to refunds and returns.